Privacy Policy
Who we are
At GoAidMe, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform, register an account, create or donate to a campaign, or interact with any part of our services. By using GoAidMe, you agree to the terms outlined in this policy.
Our website address is: http://goaidme.com.
1. Information We Collect
We collect the following categories of data:
a. Information You Provide to Us
- When creating an account:
Full name, email address, phone number, password. - When starting a campaign:
Profile photo, campaign title and description, financial goal, supporting documents, identification (national ID/passport), and bank account details. - When making a donation:
Full name (optional for anonymous donations), contact information, and payment method details. - When contacting support:
Any information you choose to share, including attachments or screenshots.
b. Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Date and time of access
- Site usage patterns and referral sources
- Location data (based on IP address)
c. Information from Third Parties
- Identity verification services
- Payment processors
- Social media integrations (if you sign up through Google or Facebook, for example)
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Verify the identity of campaign creators and ensure authenticity
- Enable donations and securely process transactions
- Provide user support and respond to inquiries
- Customize and improve the platform experience
- Communicate important updates and promotional materials (if opted in)
- Detect, investigate, and prevent fraud and abuse
- Comply with legal obligations and law enforcement requests
3. How We Share Your Information
We may share your information with:
a. Service Providers
Trusted third-party vendors who help us:
- Process payments (e.g., mobile money, card processors)
- Host and maintain our servers
- Send email or SMS communications
- Verify identity and prevent fraud
These providers are obligated to protect your data and only use it for the services they perform on our behalf.
b. Donors or Campaign Creators
- Donors may be shown a campaign creator’s name, campaign description, and updates.
- Campaign creators may view donor names and donation amounts unless the donor chooses to remain anonymous.
c. Legal and Regulatory Authorities
We may disclose your data when:
- Required by law, court order, or regulatory request
- Investigating potential misuse, fraud, or violations of our Terms of Use
- Enforcing our rights or protecting users from harm
4. Data Security
We implement a range of physical, technical, and administrative security measures to protect your data, including:
- SSL encryption for data in transit
- Encrypted storage for sensitive data
- Role-based access control
- Regular security audits and monitoring
While we do our best, no system can be 100% secure. We encourage users to protect their account credentials and report any suspicious activity immediately.
5. Data Retention
We retain your data as long as:
- You have an active account with us
- It’s necessary to provide you with services
- It’s required to comply with legal obligations, resolve disputes, and enforce agreements
After data is no longer needed, it is securely deleted or anonymized.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and review your personal data
- Correct inaccurate or outdated information
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at privacy@goaidme.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Measure the effectiveness of campaigns
- Improve performance and user experience
You can manage your cookie preferences in your browser settings. Disabling cookies may affect site functionality.
8. Children’s Privacy
GoAidMe is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected such information, we will take steps to delete it.
9. Third-Party Links
Our platform may contain links to external sites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of those third-party sites before providing them with personal information.
10. International Data Transfers
If you are located outside of [Insert Home Country], your information may be transferred to and stored in a country with different privacy protections than your own. By using GoAidMe, you consent to such transfers, subject to appropriate safeguards where required.
11. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the revised version with a new effective date. For material changes, we’ll notify you via email or on the platform.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Last Updated: June 2025